We guarantee your satisfaction or your money back. Due to the nature of this type of
service business, some situations are subject to modification. These include but are not
limited to:
- Loss of productivity: We will not accept responsibility for clients' loss of personal or
business productivity, and/or any loss of revenue or any other assets under any
circumstances. It is the client’s responsibility to have adequate resources available in the
event of system downtime, regardless of the reason for the downtime.
- Incidents that occur after the technician leaves an on-site service call or a computer
leaves our workshop: Before completing an on-site service call or in-shop service of any
kind, our technician will ensure that the client is satisfied with the service. If anything
within the scope of the service call is unsatisfactory, the technician will make it right
before finalizing the service call. We cannot be responsible for anything that happens
after the service call or service is finalized unless it is directly related to an action or
lack of a reasonably expected action of the technician.
- Unlicensed software: We will not install or service software that is not properly
licensed, regardless of its source. Our technicians are trained to recognize software of
this type and will not violate software copyright laws.
- Uneconomically repairable systems: On occasion, a service technician may determine
that a computer system or peripheral is not economically repairable. This generally
means that it would cost more money to repair than it would cost to replace. This does
not mean that our work will be discounted or free of charge. Regardless of the condition
of a client’s equipment, we are still out the expense of the service call (gas, labor, time,
test equipment and software use, etc.). We expect to be paid for our services, regardless
of the condition of the client’s equipment.
- Data loss: Our technicians will exercise every reasonable precaution to protect our
clients’ data; at the same time, data backup is a client responsibility. We will not accept
responsibility for data loss and/or any associated loss of business productivity, revenue,
or other assets under any circumstances. In the event of certain types of data loss, we
have the ability to restore data for an additional charge. IMPORTANT: This exclusion
applies even if we agree to perform data recovery or image backup! If we do not or
cannot recover data after agreeing to attempt it, we do not charge for the service. If we
agree to store image or data backups for a fee and the data is lost, the limit of our
liability will be the refund of the initial fees charged only if it is determined by a higher
authority that the loss was due to our negligence. Once an image or data backup
subscription lapses, we delete that image or data from our system and it will no longer be
available. More information can be found in your image or data backup agreement.
- Computer systems that require re-installation of the operating system: In some cases, a
computer's operating system (e.g., Windows) will need to be re-installed. In this event,
the client will need to provide the installation disk and license code. Additionally, other
software packages (e.g., Quickbooks), as well as the data (see above) will need to be re-
installed. This is a client responsibility! We can re-install software packages for an
additional charge but the client must provide the original installation disks, as well as the
license codes. In some cases, we can restore data as well (see "Data loss" above for
terms and conditions).
- Statement on omissions and typographical errors: Although we strive to maintain our
website and other media with correct and up-to-date data, it is possible from time to time
that we may unintentionally omit relevant information or commit unintentional errors
when entering or updating our content. In this event, the policies maintained in our
central offices will take precedence over website or other media content. In other words
and for example, if our actual rate for a certain service is $99 and we unintentionally
publish a rate of $9 on this website or other media, we will correct the error as quickly as
possible after discovery and the $99 rate will prevail.
- Business services: All terms and conditions above apply. Additional terms and
conditions (e.g., guaranteed response time) may be stipulated in service agreements.
- Managed Services: All terms and conditions above apply. Additional terms are covered
in your Managed Services agreement or SLA, of which the contents of this page are a
part. Additionally, we are not responsible for any damage caused by software installation
by you or anyone on your behalf, even if the software originates from us.
- Repair parts: These parts are covered exclusively by the manufacturer's warranty.
Labor relating to repair parts is billed under our standard bench fee.
service business, some situations are subject to modification. These include but are not
limited to:
- Loss of productivity: We will not accept responsibility for clients' loss of personal or
business productivity, and/or any loss of revenue or any other assets under any
circumstances. It is the client’s responsibility to have adequate resources available in the
event of system downtime, regardless of the reason for the downtime.
- Incidents that occur after the technician leaves an on-site service call or a computer
leaves our workshop: Before completing an on-site service call or in-shop service of any
kind, our technician will ensure that the client is satisfied with the service. If anything
within the scope of the service call is unsatisfactory, the technician will make it right
before finalizing the service call. We cannot be responsible for anything that happens
after the service call or service is finalized unless it is directly related to an action or
lack of a reasonably expected action of the technician.
- Unlicensed software: We will not install or service software that is not properly
licensed, regardless of its source. Our technicians are trained to recognize software of
this type and will not violate software copyright laws.
- Uneconomically repairable systems: On occasion, a service technician may determine
that a computer system or peripheral is not economically repairable. This generally
means that it would cost more money to repair than it would cost to replace. This does
not mean that our work will be discounted or free of charge. Regardless of the condition
of a client’s equipment, we are still out the expense of the service call (gas, labor, time,
test equipment and software use, etc.). We expect to be paid for our services, regardless
of the condition of the client’s equipment.
- Data loss: Our technicians will exercise every reasonable precaution to protect our
clients’ data; at the same time, data backup is a client responsibility. We will not accept
responsibility for data loss and/or any associated loss of business productivity, revenue,
or other assets under any circumstances. In the event of certain types of data loss, we
have the ability to restore data for an additional charge. IMPORTANT: This exclusion
applies even if we agree to perform data recovery or image backup! If we do not or
cannot recover data after agreeing to attempt it, we do not charge for the service. If we
agree to store image or data backups for a fee and the data is lost, the limit of our
liability will be the refund of the initial fees charged only if it is determined by a higher
authority that the loss was due to our negligence. Once an image or data backup
subscription lapses, we delete that image or data from our system and it will no longer be
available. More information can be found in your image or data backup agreement.
- Computer systems that require re-installation of the operating system: In some cases, a
computer's operating system (e.g., Windows) will need to be re-installed. In this event,
the client will need to provide the installation disk and license code. Additionally, other
software packages (e.g., Quickbooks), as well as the data (see above) will need to be re-
installed. This is a client responsibility! We can re-install software packages for an
additional charge but the client must provide the original installation disks, as well as the
license codes. In some cases, we can restore data as well (see "Data loss" above for
terms and conditions).
- Statement on omissions and typographical errors: Although we strive to maintain our
website and other media with correct and up-to-date data, it is possible from time to time
that we may unintentionally omit relevant information or commit unintentional errors
when entering or updating our content. In this event, the policies maintained in our
central offices will take precedence over website or other media content. In other words
and for example, if our actual rate for a certain service is $99 and we unintentionally
publish a rate of $9 on this website or other media, we will correct the error as quickly as
possible after discovery and the $99 rate will prevail.
- Business services: All terms and conditions above apply. Additional terms and
conditions (e.g., guaranteed response time) may be stipulated in service agreements.
- Managed Services: All terms and conditions above apply. Additional terms are covered
in your Managed Services agreement or SLA, of which the contents of this page are a
part. Additionally, we are not responsible for any damage caused by software installation
by you or anyone on your behalf, even if the software originates from us.
- Repair parts: These parts are covered exclusively by the manufacturer's warranty.
Labor relating to repair parts is billed under our standard bench fee.
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