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The term Managed Services refers to IT services delivered in a defined manner with a
predictable expense. Typically, managed services are delivered with a remote monitoring
and management (RMM) system that allows an IT solution provider to monitor the health
and performance of customer IT assets 24/7. RMM means that we can perform proactive
maintenance efficiently to stabilize your IT, and respond with rapid remote remediation
when things go wrong.
Business Before and After Managed Services
Business without managed services is more reactive, costly, and unpredictable. Consider
the impact of unscheduled downtime, caused by a virus or technical failure. The average
costs to small and midsized businesses can be staggering. A Gartner study revealed that
each unmanaged desktop costs businesses an average of $4000 a year in emergency
services, lost productivity and opportunity costs, with an annual total cost of ownership
(TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged
laptops.
With 333 Computer Services, you can expect to experience a dramatic reduction of
unscheduled downtime and lower IT costs because problems will be detected and resolved
faster—often before you’re even aware of them. Managed services also helps you reduce
and optimize your IT spending, keep more of your internal resources focused on core
business activities, and arms you with accurate data about the health and performance of
your IT assets.
Managed Workplace consists of:
Onsite Manager
A single, lightweight piece of software installed once at each site. Onsite Manager performs
secure, comprehensive scans of your environment to gather the up-to-date information
that 333 Computer Services needs to manage your IT assets with unparalleled efficiency.
With Onsite Manager, we can monitor and manage anything with an IP address, including:
desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches
and phones, printers, faxes or scanners, off-the-shelf and custom applications,
environmental control devices and specialized equipment, internal and external websites,
SaaS resources, virtual machines and much more.
Device Manager
Installed on equipment that can’t be directly monitored by Onsite Manager, such as
roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don't
have a server.
Service Center
A powerful, web-based, centralized dashboard that allows us to
• view the asset health and performance data sent by the Onsite Manager;
• drill down to details as required;
• perform rapid remote remediation;
• configure advanced services;
• produce a range of useful reports so you’ll know exactly what’s going on in your
environment; and much more.
With an Onsite Manager installed at your site, 333 Computer Services can easily monitor the
health and performance of your assets
Onsite Manager
A single, lightweight piece of software installed once at each site. Onsite Manager performs
secure, comprehensive scans of your environment to gather the up-to-date information
that 333 Computer Services needs to manage your IT assets with unparalleled efficiency.
With Onsite Manager, we can monitor and manage anything with an IP address, including:
desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches
and phones, printers, faxes or scanners, off-the-shelf and custom applications,
environmental control devices and specialized equipment, internal and external websites,
SaaS resources, virtual machines and much more.
Device Manager
Installed on equipment that can’t be directly monitored by Onsite Manager, such as
roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don't
have a server.
Service Center
A powerful, web-based, centralized dashboard that allows us to
• view the asset health and performance data sent by the Onsite Manager;
• drill down to details as required;
• perform rapid remote remediation;
• configure advanced services;
• produce a range of useful reports so you’ll know exactly what’s going on in your
environment; and much more.
With an Onsite Manager installed at your site, 333 Computer Services can easily monitor the
health and performance of your assets
Reduce Downtime, Reduce IT Costs
Industry experts and comprehensive studies from third-party research groups consistently
conclude that managed services cost less and protect IT assets better. For example, a
recent study by the Computing Technology Industry Association (CompTIA) found that
network servers and devices that went down took 96% longer to repair when they were
not covered by a remote monitoring service, resulting in costly unscheduled downtime.
CompTIA also discovered that end-users experience an average of 88% longer periods of
downtime when the network server or device that fails is not covered by remote
monitoring. They concluded that remote monitoring and management services have the
greatest impact on reducing IT downtime and its impact on users.
RECOMMENDATION: Reduce and stabilize your IT costs and experience unprecedented
reliability with managed services from 333 Computer Services. You’ll gain peace of mind,
reduce risks to your data and assets, and be empowered to leverage your IT investments
fully. Call (573) 204-0550 or submit the form below for more information.
Industry experts and comprehensive studies from third-party research groups consistently
conclude that managed services cost less and protect IT assets better. For example, a
recent study by the Computing Technology Industry Association (CompTIA) found that
network servers and devices that went down took 96% longer to repair when they were
not covered by a remote monitoring service, resulting in costly unscheduled downtime.
CompTIA also discovered that end-users experience an average of 88% longer periods of
downtime when the network server or device that fails is not covered by remote
monitoring. They concluded that remote monitoring and management services have the
greatest impact on reducing IT downtime and its impact on users.
RECOMMENDATION: Reduce and stabilize your IT costs and experience unprecedented
reliability with managed services from 333 Computer Services. You’ll gain peace of mind,
reduce risks to your data and assets, and be empowered to leverage your IT investments
fully. Call (573) 204-0550 or submit the form below for more information.
Device Managers
@ Offsite Devices
@ Offsite Devices
Onsite Manager
@ Your Site
@ Your Site
Service Center
Administered by 333
Computer Services
Administered by 333
Computer Services
The Break-Fix Scenario:
1. An IT problem occurs.
2. You discover the problem.
3. You place a phone call for support.
4. You describe the problem to the best
of your ability.
5. Solution Provider technician spends
time travelling to your site, or uses
remote access tools to start digging
around for the cause of the problem.
6. Problem is diagnosed.
7. Problem is resolved.
Results:
• Unpredictable service fees
• Higher costs when problem resolution
proves time-consuming
• Depending on affected devices,
downtime occurs and the associated
costs mount (lost opportunities, lost
productivity, and more)
• With little or no historical performance
data, diagnostics can take longer; and
failing parts that have gone undetected
must be ordered, often creating further
delays
1. An IT problem occurs.
2. You discover the problem.
3. You place a phone call for support.
4. You describe the problem to the best
of your ability.
5. Solution Provider technician spends
time travelling to your site, or uses
remote access tools to start digging
around for the cause of the problem.
6. Problem is diagnosed.
7. Problem is resolved.
Results:
• Unpredictable service fees
• Higher costs when problem resolution
proves time-consuming
• Depending on affected devices,
downtime occurs and the associated
costs mount (lost opportunities, lost
productivity, and more)
• With little or no historical performance
data, diagnostics can take longer; and
failing parts that have gone undetected
must be ordered, often creating further
delays
The Managed Services Scenario:
1. 333 Computer Services is alerted
before or as the problem occurs because
best practices monitoring and alerting is
in place.
2. 333 Computer Services instantly and
accurately diagnoses problem in the
Service Center.
3. 333 Computer Services conducts
rapid remote remediation from the
Service Center and resolves the
problem in less time than it would take
to find coat and keys.
333 Computer Services gives you
comprehensive reports every month and
quarter to show work performed,
identify issues, and support optimized IT
budgeting.
Results:
• You get the right technology expert on
the job from the start, with fast, reliable
resolution
• Your team stays focused on core
business activities
• Many issues are detected and resolved
proactively before you even notice
• Downtime is significantly reduced or
even eliminated, no more costly
surprises
1. 333 Computer Services is alerted
before or as the problem occurs because
best practices monitoring and alerting is
in place.
2. 333 Computer Services instantly and
accurately diagnoses problem in the
Service Center.
3. 333 Computer Services conducts
rapid remote remediation from the
Service Center and resolves the
problem in less time than it would take
to find coat and keys.
333 Computer Services gives you
comprehensive reports every month and
quarter to show work performed,
identify issues, and support optimized IT
budgeting.
Results:
• You get the right technology expert on
the job from the start, with fast, reliable
resolution
• Your team stays focused on core
business activities
• Many issues are detected and resolved
proactively before you even notice
• Downtime is significantly reduced or
even eliminated, no more costly
surprises
Why should you hire us? You should hire us for the same reason everyone
else does: with 333 Computer Services watching over your computer
systems, they just work! You're free to concentrate on making money for
your business! And we're ready to put our money where our mouths are -
with a free trial!
else does: with 333 Computer Services watching over your computer
systems, they just work! You're free to concentrate on making money for
your business! And we're ready to put our money where our mouths are -
with a free trial!